The page just refreshes but my document isn’t uploaded. What do I do?

This happens when you are trying to upload a document with the same file name as one already queued to process on your account. To fix this, just update the file name of the document on your computer.
  • Using Microsoft: Right-click your file and click Rename
  • Using Apple:┬áRight click on the file, select Get Info. Click on the arrow next to Name and Extension and change the name.