This happens when you are trying to upload a document with the same file name as one already queued to process on your account. To fix this, just update the file name of the document on your computer.
- Using Microsoft: Right-click your file and click Rename
- Using Apple: Right click on the file, select Get Info. Click on the arrow next to Name and Extension and change the name.
When you are retrieving a transcript or other required document for your application, you may have it broken up into multiple pages or need to take multiple screen shots to get all the information. That’s fine! You can submit those several pages as a .zip file.
To create a .zip file, you can do the following.
Unfortunately, no. You should upload an individual file for each requirement on your application.
For example, if your transcript from your school also has your SAT scores, you will have to upload your document to both the High School Transcript
and SAT/ACT Score
slot on your application for it to be properly processed.
Make sure to change your document’s name to match the slot it’s going into for easy reference.
In order to maintain the integrity of your documents for your application, ISTS must assure that your documents meet certain requirements so that we can accept them.
The only acceptable file types are .pdf, .tif, .png, .gif, .jpg/.jpeg, .bmp, and .xps. Each of these file types are not editable to prevent any chance of data tampering.