This happens when you are trying to upload a document with the same file name as one already queued to process on your account. To fix this, just update the file name of the document on your computer.
- Using Microsoft: Right-click your file and click Rename
- Using Apple: Right click on the file, select Get Info. Click on the arrow next to Name and Extension and change the name.
When you are retrieving a transcript or other required document for your application, you may have it broken up into multiple pages or need to take multiple screen shots to get all the information. That’s fine! You can submit those several pages as a .zip file.
To create a .zip file, you can do the following.
The document has not successfully been uploaded into the ISTS system. Please return to the Supporting Documents section of your application and upload this document using the stated instructions.
The document has successfully been uploaded into the ISTS system and is in queue to be reviewed.
The document was received and reviewed by the ISTS Processing Team; however, it was rejected.
The document was successfully received and reviewed by the ISTS Processing Team and met all requirements for that document on the application. If you need to replace this document during the application period, please contact our Program Support team and request which specific document be removed. If you do, you will need to upload its replacement before the application deadline
Unfortunately, no. You should upload an individual file for each requirement on your application.
For example, if your transcript from your school also has your SAT scores, you will have to upload your document to both the
High School Transcript and
SAT/ACT Score slot on your application for it to be properly processed.
Make sure to change your document’s name to match the slot it’s going into for easy reference.
In order to maintain the integrity of your documents for your application, ISTS must assure that your documents meet certain requirements so that we can accept them.
The only acceptable file types are .pdf, .tif, .png, .gif, .jpg/.jpeg, .bmp, and .xps. Each of these file types are not editable to prevent any chance of data tampering.
