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Help For Employees

Documentation & Uploading

  • Can I use a transcript delivery service?
  • What is an accredited institution?
  • The page just refreshes but my document isn't uploaded. What do I do?

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Log-In & Passwords

  • I am trying to create an account, but my date of birth is not being accepted. What’s wrong?
  • In creating a password, I am asked to use a “Special Character”. What is that?
  • Do I need a supplement code or a program key?
  • How do I change my account email address or password?

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Status

  • What does my tuition assistance/reimbursement Home Page status mean?

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Glossary

  • Accepted
  • AGI
  • AP
  • Award
  • Complete

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ISTS Corporate Headquarters 40 Burton Hills Boulevard Suite 170 Nashville, TN 37215

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