Documentation & Uploading
Can I use a transcript delivery service?
No, we do not accept transcript delivery services like Parchment or College Board. You may, however, have those services send you the document to subsequently upload to your application.
What is an accredited institution?
It is an educational institution that is officially recognized or authorized as a legitimate establishment in the field of education. The goal of accreditation is to ensure that institutions of higher education meet acceptable levels of quality.
To check to see if your school is accredited, you may check here: Link
What should I avoid when uploading documents?
Here are some things to avoid when uploading your documents.
- Don't upload a Microsoft Word™ document (.doc, .docx) or any other format we don’t accept.
- Don't upload more than the requested documentation.
- Don't assume your documents are correct and accepted once you have uploaded them.
- Don't upload a document stating you are mailing your documents.
- Don't assume the required document does not pertain to you. If the application states the document is required, your application will remain incomplete if you do not provide that document.
- Don't upload any file that has a viewing expiration date.
- Don't password protect your uploaded documents. Password protected documents will be rejected.
The page just refreshes but my document isn't uploaded. What do I do?
This happens when you are trying to upload a document with the same file name as one already queued to process on your account. To fix this, just update the file name of the document on your computer.
- Using Microsoft: Right-click your file and click Rename
- Using Apple: Right click on the file, select Get Info. Click on the arrow next to Name and Extension and change the name.
- Using iPhone: Click Here
How do I upload multiple pages to one requirement?
When you are retrieving a transcript or other required document for your application, you may have it broken up into multiple pages or need to take multiple screen shots to get all the information. That's fine! You can submit those several pages as a .zip file. To create a .zip file, you can do the following. Using Windows: Click Here Using Apple: Click Here
Can I just upload one file that has all my required documents in it?
Unfortunately, no. You should upload an individual file for each requirement on your application.For example, if your transcript from your school also has your SAT scores, you will have to upload your document to both the High School Transcript and SAT/ACT Score slot on your application for it to be properly processed. Make sure to change your document's name to match the slot it's going into for easy reference.
What kind of Documents can I upload?
In order to maintain the integrity of your documents for your application, ISTS must assure that your documents meet certain requirements so that we can accept them.
What file types can I upload? - The only acceptable file types are .pdf, .tif, .png, .gif, .jpg/.jpeg, .bmp, and .xps. Each of these file types are not editable to prevent any chance of data tampering.
What if the document I need to upload is a .docx? - ISTS cannot accept a word document as an acceptable file type. However, you can typically use the "Save As" command to change the file type to .pdf.
What do I do if the document I need is a website page? - You should be able to take a screen shot with your computer or phone. If you need to take multiple screen shots, you can submit them together in a .zip file.
What do I do with my Supporting Documents?
Many scholarship applications require supporting documents be submitted as part of one, some, or every step of the application process. Here are some questions you may have about how ISTS handles documents: