Contact Support

Whether you are an applicant, school administrator, manager or parent, our Program Support team is committed to providing the help you need. If you can’t find the answers you’re looking for in the Knowledge Base or need further assistance, use the form below to submit an inquiry.

Submit a Ticket

Please refrain from submitting multiple inquiries about the same issue, as it increases our ticket volume and delays our response time.
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Support Hours

ISTS Program Support Representatives are online and available to assist participants during our standard business hours:

Monday – Friday: 7am – 7pm CT
Saturday: 9am – 6pm CT

Holiday Schedule

For calendar year 2025, Program Support is unavailable in observance of the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday after Thanksgiving Day
  • Christmas Eve
  • Christmas Day