What does my tuition assistance/reimbursement Home Page status mean?
Check this tutorial video out by clicking here.
Your ISTS Home Page will give you a snapshot of your form's status and can give you deeper insight into what further action you may need to take to complete your application. The Home Page can show you four different statuses. You can always click the status to go into more detail.
This status marker is pretty straight-forward. At this point you have started an application but you have not yet submitted it. If this is what you are seeing, make sure to click this gray marker and take a closer look. Use the GO TO FORM link to reenter and finish your application.
This status marker shows that your application is somewhere in-between. You have submitted the online form at this point but some other items may be missing or just processing. Make sure to click this status marker to see what may be missing or processing with ISTS.
This is the ultimate status marker! This is the end goal. Once you have provided everything required of you for the form in question, it will become complete. Once you hit this you will be awaiting a notification from ISTS on results. Make sure to check your application's FAQ for a timeline.
What does my Document Status mean?
Some applications require you to provide supporting documents in order to verify the cost of your educational program and your final grades to approve payment. If your application has that requirement, a Supporting Documents section will appear as you go through the application to allow you to upload your documents. Here are the statuses they may go through as they are processed:
The document has not successfully been uploaded into the ISTS system. You will need to return to the Supporting Documents section of your application and upload this document using the instructions there.
The document has successfully been uploaded into the ISTS system and is in queue to be reviewed. Processing times may vary based on volume and other mitigating factors. Your application will inform you of the processing time for your application. Documents that are in this status by your program's cut-off for assistance or reimbursement will be processed and may still allow payment if they are accepted.
The document was received and reviewed by the ISTS Processing Team and was rejected. A Rejected Documents section will appear below the Attachments section with details as to why the document was rejected so you can replace it. ISTS may also notify you by email on the Monday, Wednesday, or Friday immediately following the rejection.
The document was successfully received and reviewed by the ISTS Processing Team and met all requirements for that requirement on the application. If you need to replace this document during the application period, please contact ISTS Customer Care and request that specific document be removed. If you do, you will need to upload its replacement before the application deadline.
What does my Supplement Status mean?
Your application may require approval for courses, or your degree, from a manager or HR representative. Here is what your status could be: This status means the person you requested to fill out your supplement has not started that form yet OR your application may not have generated the request yet. Carefully check your application materials for your Manager Approval procedure. This status means the person you requested to fill out your supplement has used the Supplement Code you sent them with your request to open the application OR the system has generated the form for them. In either case, please prompt them to return to their account and complete the approval for you within the required timeline. This status means the person you requested to fill out your supplement has done everything they need to help you with your payment.
When do I hear about results?
Once an application is complete, it will take some time for ISTS to process and set up your payment information. We typically send out notifications once a week for our programs. Check your employer's program FAQ for more detailed information. How will I hear? - You will receive a notice either from donotreply@applyISTS.com or your program's branded "@applyISTS.com" email address notifying you of your next steps or payment information. When will I hear? - Most employer programs notify completed applicants each week. Check your program FAQ for specific timelines. What if I am granted funds? - Congratulations! Funds may be disbursed by ISTS or by your payroll. Check your program FAQ for specifics. What if I am denied? - You will only be denied payment in the event that some rule of the program was not followed. Please make sure to carefully read all program materials and expectations to avoid this situation.